Is there an order minimum?
The reisenthel online shop does not have an order minimum.
Which countries does reisenthel ship to?
The reisenthel online shop ships within Germany
and the European countries named below:
Austria, Belgium, Czechia, Denmark, Finland, France, Great Britain, Hungary, Italy, Luxemburg, Netherlands, Poland, Portugal, Sweden, Slowakia, Slovenia, Spain
What are the shipping rates?
The rate for shipping within Germany amounts to € 3.95.
Shipping is free within Germany for orders over € 40.
For delivery outside Germany we charge a flat rate of € 6.95.
Can I have the order shipped to a different address?
It is possible to have every order shipped to a different address.
What shall I do if my order does not arrive?
As soon as your order leaves our warehouse you will receive a shipping confirmation. Shipping within Germany takes about 2 - 5 days. If your order does not arrive within 7 days, please contact reisenthel Customer Service.
You may e-mail reisenthel Customer Service at any time at
service@reisenthel.com
Your can reach us by telephone within Germany at
01805 / 91 91 91*
From other countries, you can reach us by telephone at +49 (0) 8105 / 907 32 06
*landline EUR 0.14 / minute; mobile phone EUR 0.42 /minute
Our hotline is available from Mondays to Fridays from 09:00 am to 06:00 pm CET Central European Time.
We ship with DHL and its partners. Your shipment confirmation will contain a DHL tracking number. You can enter the tracking number
http://nolp.dhl.de/nextt-online-public/set_identcodes.do?lang=en&idc to check the status of your shipment.
How will I receive the bill?
Your shipment confirmation will contain a PDF of your bill. The package itself will only contain the packing slip. Some e-mail providers automatically direct e-mails with PDF attachments into the spam box. Therefore it is important for you to check your spam box.
How can I pay?
The reisenthel online shop offers the following payment methods:
Within Germany
- Prepayment
- Credit card (Visa, MasterCard)
- PayPal
- Wire payment
Outside Germany
- Credit card (Visa, MasterCard)
- PayPal
Where do I find the Security Code on my credit card?
The 3-digit security code is punched on the backside of your credit card. These are the final three digits of the credit card number.
What are the bank details for prepayment?
Bank transfer within Germany:
WestLB Düsseldorf
BIN: 300 500 00
Account number: 7060600033
Account holder: Reisenthel Accessoires
Foreign wire transfer within the EU:
BIC: WELADEDDXXX
IBAN: DE20300500007060600033
Account holder: Reisenthel Accessoires
Important: please always indicate the reference on your bank transfer, in order to assign your payment correctly. The reference is to be found on your order confirmation.
Are all products in the reisenthel online shop available for shipment?
Normally, all products in the reisenthel online shop are available for shipment. In case an item is temporarily out of stock, this will be indicated directly in the product display. Nevertheless, you will be able to put this item into the shopping bag. The item will be shipped as it becomes available.
If several customers simultaneously order a singular in-stock item, it is impossible to determine whether the item is in-stock until the order has been processed. We will inform you immediately if the item is out of stock.
What are the benefits of a customer account?
Registered customers enjoy a number of advantages:
- You may review your current order
- You may review past orders
- You may easily manage the billing and delivery addresses
- You may use the Wish List function
- You may adjust your newsletter settings at any time
Why do I have to include my date of birth?
The reisenthel online shop uses your date of birth to distinguish you from other customers.
You must be at least 18 years of age to order from the reisenthel online shop.
What can I do if I am not satisfied with my purchase?
You may return all items purchased in the reisenthel online shop within 14 days without stating a reason. In Germany, please use the return address label that is included in your package. This is not a prerequisite for the effective exercise of the right of revocation.
Please note that you may not return items which were not purchased from the reisenthel online shop. Please return such items directly to the retailer you purchased from
Please send your returns to the following address:
Reisenthel Accessoires
Zeppelinstr. 4
82205 Gilching
Germany
We will credit your account immediately after receipt and review of the merchandise. Please note that the returned merchandise must be in a condition similar to regular use – like the trying on in a retail store.
Who do I turn to about a product that I did not purchase from the reisenthel online shop?
Please contact the appropriate retailer. You can expect immediate and competent assistance from our partners
You may locate the retail shop nearest you by using our Store Locator.
Where can I get replacement equipment?
To assure contentment with reisenthel products, reisenthel supplies spare parts for several articles, for instance support stays which fit in the side panels of the carrybag.
Simply direct your needs to the retailer you have purchased, or send an email to
info@reisenthel.com.
.
What are the technical requirements for shopping at the reisenthel online shop?
In order to utilize all functions of the reisenthel online shop, you need a recent browser, like Internet Explorer version 7 and up or Mozilla Firefox version 3 and up.
Please ensure that Javascript is enabled in your browser and that cookies are allowed.
Privacy Notice
Information on this topic may be found at Privacy.
How can I reach reisenthel Customer Service?
Send an email any time to the reisenthel Customer Service at
service@reisenthel.com
Your can reach us by telephone from Germany at
01805 / 91 91 91*
From other countries, you can reach us by telephone at +49 (0) 8105 / 907 32 06
Our hotline is available to you Mondays to Fridays from 09:00 am to 06:00 pm CET.
*landline EUR 0.14 / minute; mobile phone EUR 0.42 /minute
