Free returns
Please note our information regarding returns.
Please avoid damage and soiling of the item. If possible, return the goods in their original packaging, including all accessories and packaging components. If needed, use additional protective outer packaging. If the original packaging is no longer available, please ensure the item is adequately protected from transport damage with suitable packaging.
Please note that items not purchased from the reisenthel online shop cannot be returned here. In such cases, please contact the retailer from whom you purchased your reisenthel product.
Please also note that items purchased as part of a value set can only be returned as a complete set. Individual returns are not possible, as the discount applies to the entire bundle.
A quick and easy DHL return label
How can I return items?
1. Visit the reisenthel returns portal:
Visit https://reisenthel-shop.returnsportal.online
2. enter your order information:
Enter your order number and email address.
3. select items:
Select the items you wish to return.
4. enter the quantity:
If you have purchased several identical items, enter the appropriate quantity.
5. state reason for return:
State the reason for the return.
6. check the return:
Check your details and make any necessary changes.
7. finalise the return:
If everything is correct, click on "Finalise return" to receive your DHL label.
8. print label or use QR code:
Print out the label and stick it on the parcel. If you do not have a printer, take the parcel with the QR code to the nearest DHL branch, where the return label will be printed out for you.
Please note: the DHL return label is only valid for returns to reisenthel.
Are you having problems creating your label?
Please contact our customer service for a free return.
To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement.
Reisenthel Accessoires GmbH & Co. KG, Zeppelinstrasse 4, 82205 Gilching, Germany
E-mail: service@reisenthel.com
You can find more information here.
Returns
WHAT IF I'M NOT SATISFIED WITH MY PURCHASE?
You may return any item purchased from the reisenthel online shop within 30 days of receipt, without giving a reason.
Please send your return to the following address:
Reisenthel Accessoires Onlineretoure
Zeppelinstr. 4
82205 Gilching
Germany
Please note that items not purchased from the reisenthel online shop cannot be returned here. In this case, please contact the retailer you purchased from.
We will credit the amount you paid in advance within 7 working days of receiving and inspecting the goods.
Please note that returned goods must be in a condition consistent with normal use – such as trying an item on in a shop. If the goods show signs of wear, reisenthel may charge for this accordingly. Please also refer to our cancellation policy.
WHAT DO I DO IF THE RETURN LABEL IS MISSING?
A return label isn't automatically included in your parcel. You can register your return here and receive your return label by email or as a QR code.
CAN I EXCHANGE AN ITEM?
We cannot automatically offset items against each other, so a direct exchange is unfortunately not possible.
In the online store you can see whether the item is still available in a different design. You can then order it again straight away. Simply return the first order.
We will refund the purchase amount within 7 days of receiving your return.
HOW LONG CAN I RETURN THE GOODS?
You have the option of returning your purchased product to us within 30 days of receipt.
DO I HAVE TO PAY RETURN SHIPPING COSTS?
Reisenthel will bear the return costs. Please use the enclosed return label for the return shipment or print out a new return label here .
How do vouchers affect my refund?
Please note that the value of a used voucher is not refundable when returning items, as vouchers are generally non-refundable.
If you return an item that was purchased using a voucher, the voucher value will be proportionally allocated to the returned item(s) and deducted from your refund. In this case, the voucher is considered used and cannot be reissued or replaced.
Can I return a set?
Please note that items purchased as part of a value set can only be returned as a complete set. Individual returns are not possible, as the discount applies to the entire set.
WHAT IS STORE CREDIT?
You chose store credit for your return. This is automatically created as soon as we receive and fully process your return. You'll then receive an email with your credit code. You can use your store credit to shop conveniently in our online store and redeem the amount at checkout.
